High quality car care supplies that clean, shine, & protect your vehicle
Somehow a couple guys from New York are able to outperform Amazon on shipping speed and customer service
We've built Detailed Image from a local detailing service company with a small online presence in 2004 to an industry leader in e-commerce today. Here are just a few of the reasons why:
As consumers ourselves, we treat our customers the way that we want to be treated. That means we're obsessed with great customer service. We answer emails quickly, even on nights and weekends. You'll never receive a generic reply pointing you towards our FAQ page, we always write a personalized response. We proactively reach out to customers when packages are late or damaged. Check out our customer testimonials to hear it from them in their own words.
We don't carry every product out there. We meticulously select the best by testing products, studying industry trends, and consulting with some of the best professional detailers in the world. Our product descriptions don't contain any fluff, and honest customer reviews are prominently displayed on product pages. Because of this, our customers trust our product selection to meet and exceed their needs.
We developed our e-commerce platform from scratch starting back in 2007. We're able to control every detail of the shopping experience, from the moment a customer first finds us until the package reaches them. We're not reliant on a third-party service to add new functionality. We're able to implement new features in the precise way that our customers and business will benefit most.
We're on the forefront of mobile e-commerce, launching our responsive design in 2013. Since then mobile traffic and sales have exploded. We're continuously enhancing and refining our mobile experience to make buying on a phone fast, easy, and secure.
Detailing businesses love our wholesale program. We offer qualifying customers every day savings to reward them for their support based upon their yearly spending. These savings are automatically calculated in real-time for each product based upon the retail price, our cost, and other factors, saving our customers money while still being a profitable segment of our business.
Introduced in 2008, our Daily Special quickly became a hit. Our system automatically puts one product on sale at a large discount for 24 hours only, emails a large list of customers who love being notified, and posts the sale to our website and social media. The Daily Special drives customers to our site every single day.
We're always running a great promotion. Our sales and promotion schedule is designed to ensure that our customers are always getting a great deal while also generating profitable orders for us on a daily basis. We promote every sale across a variety of channels, including our website, newsletter, social media, and popular detailing forums.
By having total control of our software, we're able to create back-end efficiencies that most companies can't. Processing payments, creating shipping labels, creating packing slips, creating accounting entries, receiving inventory, and more are achieved with just a click of a button. Orders can be shipped minutes after being placed by a customer, allowing us to ship out every order placed before 1 PM Eastern Time on the same day.
Our warehouse layout is designed for maximum efficiency. One great example: by knowing the exact shelf containing each product, packing slips list products in order of their location to minimize steps to pick the order.
Unlike most retailers, we know the exact size and weight of every product, the exact size of every box we offer, and the size, weight, and location requirements of every shipping service we offer. This allows us to offer fast, low-cost shipping that saves the customer and our company money. In an industry of heavy products that are challenging to ship, we're able to ship over 50% of our individual products anywhere in the US for less than $4.
Because we control every aspect of our site, we've been able to build an e-commerce platform that is incredibly SEO-friendly, sending a massive amount of qualified customers our way and helping us gain market share without spending a penny.
We've been on the cutting edge of social media and online advertising since Day 1. Take a look at our Facebook, Instagram, and Twitter accounts to get a feel for what we do. Our creative mix of promotions, giveaways, and informative content has resulted in being able to build fast-growing communities of users who trust us. These platforms are critical to building an e-commerce brand today and will be increasingly important in the future.
One big reason that our customers trust us is that we provide them with extensive how-to guides, tutorials, product reviews, and other helpful information for free. We've refined the content in our Auto Detailing Guide over the past decade, making it the perfect resource for new detailers. We publish multiple articles each week on our Ask-a-Pro Detailer Blog. Readers are able to learn from and interact with some of the best professionals in the industry.
If you have a question about Detailed Image don't hesitate to contact us.